After-sales service

Welcome to our support page, designed to meet all your product-related needs La Sommelière.

Here you'll find product documentation, how to report a fault, the spare parts store, and frequently asked questions to resolve your most common queries.

If you have a problem with your equipment, you can easily contact us via our online form. Our team will process your request and get back to you for further details. We are committed to ensuring the availability of spare parts for 10 years.

Troubleshooting

Is your device no longer working?

We invite you to make a declaration on our contact section and provide us with all the supporting documents for your request. Our team will contact you as soon as possible.

Spare parts store

Need a spare part?

We stock spare parts and coordinate interventions with our network of over 300 technical partners. You can also order parts and install them yourself.

Notices and technical documents

Looking for technical documents for your wine cellar?

Access all La Sommelièretechnical documents , downloadable in PDF format. You'll find all the information you need to install, maintain and use our products.

TECHNICAL FAQ

Got a technical question?

Consult this page for answers to frequently asked questions about the operation of your product. If you can't find the answer you're looking for, please contact us via the contact form.